Why Am I Receiving Shopify Verification Codes? A Complete Guide

Table of Contents

1. Introduction

If you’ve ever tried logging into your Shopify account and suddenly received a Shopify verification code, you might wonder: Why am I getting this? Is it a security feature, or is someone trying to break into my store?

Verification codes can be confusing, especially when you receive them unexpectedly. But they are a critical part of Shopify’s account protection system. These codes prevent unauthorized users from accessing your store, protect customer data, and ensure that only verified owners and staff can log in.

In this guide, we’ll break down why you’re receiving Shopify verification codes, when it’s normal, when to worry, and what to do if you suspect something is wrong.

2. What Is a Shopify Verification Code?

A Shopify verification code is a unique one-time password (OTP) sent to your registered email or phone number when Shopify detects a login or security-related action.

These codes typically:

  • Consist of 6 digits.
  • Expire within a few minutes.
  • Are different every time.
  • Are required in addition to your password.

In short, a verification code is Shopify’s way of asking, “Is this really you?”

3. Why Am I Getting a Shopify Verification Code?

There are several legitimate reasons you may be receiving Shopify verification codes. Let’s go through the most common scenarios.

3.1 Logging Into Your Shopify Account

Whenever you log in from a new browser, device, or network, Shopify sends a verification code to confirm it’s you.
Example: If you usually log in from your laptop at home but try accessing your store from your phone or office computer, you’ll likely be prompted to enter a verification code.

3.2 Two-Factor Authentication (2FA)

If you’ve enabled two-factor authentication, you’ll always receive a verification code when logging in. This ensures that even if someone knows your password, they can’t get in without the code.

3.3 New Device or Browser Login

Shopify keeps track of your devices. If you clear cookies or log in from an incognito browser, Shopify may treat it as a new login attempt and send you a verification code.

3.4 Suspicious Login Attempt

If Shopify detects unusual activity (like someone trying to log in from a different country or multiple failed password attempts), it may send a verification code to confirm it’s really you.

3.5 Password Reset or Security Changes

If you or someone else attempts to reset your password or change account settings, Shopify sends a verification code to your email or phone.

3.6 Staff or Collaborator Account Access

If you’ve given access to staff members or developers (collaborators), they may trigger verification codes when logging in. You’ll still receive alerts for transparency and security.

4. How Do Shopify Verification Codes Work?

The process is straightforward:

  • You (or someone else) tries to log in.
  • Shopify checks whether the login attempt matches known devices and locations.
  • If it looks unusual, Shopify sends a verification code to the registered owner.
  • The code must be entered to complete the login.

This prevents unauthorized access even if someone has your password.

5. Is It Normal to Keep Getting Shopify Verification Codes?

Yes — but only under certain conditions. For example:

  • You frequently switch devices.
  • You clear your cookies/cache often.
  • You use incognito/private browsing.
  • You enabled two-factor authentication.

If none of the above apply and you’re still receiving codes regularly, it might indicate suspicious login attempts.

6. When Should You Be Concerned About Verification Codes?

You should be concerned if:

  • You receive a verification code without trying to log in.
  • Codes arrive multiple times per day.
  • You notice failed login attempts in your security logs.
  • Staff or collaborator accounts are using credentials improperly.

These could be signs that someone is trying to access your account without permission.

7. How to Secure Your Shopify Account and Avoid Unwanted Codes

Here’s how to strengthen your account and reduce unnecessary verification code requests.

7.1 Enable Two-Factor Authentication

Turn on 2FA via your Shopify Admin > Settings > Users and Permissions > Two-step authentication.
This ensures that only you can log in — even if someone knows your password.

7.2 Review Staff and Collaborator Access

Go to Users and Permissions and check who has access. Remove staff accounts that are no longer needed and monitor collaborator access closely.

7.3 Check Devices Logged Into Your Store

Regularly review device login activity. If you see unfamiliar devices, log them out immediately and change your password.

7.4 Change Your Password Regularly

Use a strong, unique password that’s different from your email, social media, or other logins.

7.5 Watch Out for Phishing Emails and Fake SMS

Cybercriminals may send fake verification codes to trick you into clicking malicious links. Always verify that emails and SMS come directly from Shopify.

8. What To Do If You’re Receiving Shopify Verification Codes You Didn’t Request

If you’re getting unexpected verification codes, take action immediately:

  • Do not enter the code anywhere unless you’re actively logging in.
  • Change your password right away.
  • Enable two-factor authentication if it’s not already active.
  • Check staff and collaborator accounts for unusual activity.
  • Contact Shopify Support if the issue continues.

9. How to Troubleshoot Common Issues With Shopify Verification Codes

  • Didn’t receive the code? Check your spam folder, SMS network, or email filtering.
  • Verification code expired? Codes are time-sensitive. Request a new one.
  • Wrong code entered? Make sure you’re using the latest code, as old ones won’t work.
  • Too many attempts? Wait a few minutes before retrying, as Shopify may temporarily lock login attempts.

10. Final Thoughts

Receiving a Shopify verification code is a normal and essential part of keeping your account safe. Most of the time, it’s simply Shopify confirming that it’s you logging in.

However, if you’re receiving codes unexpectedly, it may signal suspicious activity. In that case, tighten your security settings, update your password, and enable 2FA immediately.

Your Shopify store holds customer data, payment information, and your business reputation — so treating these verification codes seriously is critical.

11. FAQs

  • Q1: What does a Shopify verification code look like?
    It’s usually a 6-digit number sent to your email or phone.
  • Q2: Why did I get a verification code when I didn’t log in?
    This may mean someone else tried to access your account. Change your password immediately.
  • Q3: Can I disable Shopify verification codes?
    No — they are a built-in security feature. However, you can reduce prompts by logging in from trusted devices and enabling 2FA.
  • Q4: What should I do if I never receive the code?
    Check your spam/junk folder, ensure your phone/email is active, and confirm that your Shopify account details are up to date.
  • Q5: Are verification codes the same as two-factor authentication?
    Not exactly. Verification codes confirm login attempts, while 2FA adds an extra layer of authentication beyond your password.
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